Valitusten käsittely

Firstly, you must recognise that their has either been a breakdown in communication or a gap in service provision that has caused the complaint (sometimes a combination of both).

To ensure you retain customers, it is important you have a strict process in place to respond to complaints (verbal or written). The following presentation looks at how not dealing with complaints sufficiently can effect your business's performance.

Look after your customers, you get only one chance