The Listening LADDER:
|
L
|
Look
|
Look at the person who is talking to you to judge the intent as well as the content of what they are telling you
|
|
A
|
Ask questions
|
Where appropriate, ask relevant interested questions
|
|
D
|
Don’t interrupt
|
Always let the Interviewee complete their responses and give them time to formulate their ideas.
|
|
D
|
Don’t change the subject
|
At least not until you feel it is time to do so.
|
|
E
|
Emotions
|
Strive to listen objectively, rather than conceding to your prejudices
|
|
R
|
Respond
|
While listening always show some sign of understanding. Both verbal and non-verbal signs are valuable feedback
|
Rating of the applicant is usually based on a rating scale such as the one below:
|
Competencies
|
Ratings
|
R
|
R
|
R
|
R
|
|
Required Qualification
|
1
|
2
|
3
|
4
|
5
|
|
Job Knowledge and Skills
|
1
|
2
|
3
|
4
|
5
|
|
Required Work Experience
|
1
|
2
|
3
|
4
|
5
|
|
Teamwork
|
1
|
2
|
3
|
4
|
5
|
|
Leadership Qualities
|
1
|
2
|
3
|
4
|
5
|
|
Initiative Qualities
|
1
|
2
|
3
|
4
|
5
|
|
Ownership & Accountability
|
1
|
2
|
3
|
4
|
5
|
|
Decision Making Skills
|
1
|
2
|
3
|
4
|
5
|
|
Professional Commitment
|
1
|
2
|
3
|
4
|
5
|
|
Personal Presentation and Communication
|
1
|
2
|
3
|
4
|
5
|
Additional Comments:
________________________________________________________
________________________________________________________
The successful candidate is usually the candidate with the highest scoring Competency Rating.
Ankstesnis